This Is Incense Margaret River

Information

Shipping

We offer free freight for all AU orders over $100.  

We endeavour to dispatch all orders within 1 -2 business days. You will be notified when your order is being dispatched and a tracking number will be provided.

Our deliveries are sent through Australia Post. If an item is needed urgently, Express Post can be selected at checkout. However, please note that Express Post is not available for all items. If an item is not eligible for Express Post, it will be noted in the description for that product.

For standard shipping your parcel is expected to arrive within 5-10 business days.

For Express Post shipping your parcel is expected to arrive within 2-3 business days

Country and remote areas may take longer than these time frames.

For further information regarding our shipping policy, refer to the Shipping Policy page.

Return & Exchange

Change of Mind

The Shed Luxe wants you to be completely satisfied with your purchase. If you are not completely satisfied or have changed your mind, we will happily offer an exchange or store credit, provided this is activated within 7 days of your receipt (based on tracking information). Please note the following:

• Products that are ineligible include gift cards, earrings, and personal care items
• Products must be returned in original condition, with all tags, labels or stickers intact. Products in jars or bottles must remain sealed. If a product returns damaged, opened, or not in its original condition, a store credit will not be issued.
• A restocking fee of 10% will be deducted from the store credit amount. This is to cover costs such as third party and merchant facility charges, admin fees and warehousing expenses.
• Any items purchased on “Sale” cannot be returned for exchange or credit.
• For any returns for purchases where there is a ‘Gift with Purchase’ all gifts must be returned as well when returning the purchase.

Please note that The Shed Luxe reserves the right to refuse a return if it does not match the conditions above.

If your return is accepted, we will issue you with a store credit. Approved credit amounts will be for the price of the item only, less the restocking fee. Original postage and return postage costs are at your expense.

Incorrect Items

If, in the rare instance, the item you receive is incorrect, please notify us within 48 hours of receipt of your order. Photos will need to be provided to support this claim. Once you have made contact, we will advise you of the next steps to be taken.

Faulty Items

If you have received your order and it is faulty or damaged, please take photos clearly showing the damage and contact us within 3 business days of receiving your delivery so we can assess it. Details of the faulty item/s should be sent to: [email protected].

The type of remedy we offer will depend upon the circumstances. For example, we may arrange to:

• Offer a partial or full store credit voucher.
• Replace the product (subject to availability)
• Arrange for the product to be returned to us. In this case, we will be responsible for the cost of return shipping.

For any return, please ensure you contact us first before returning goods.

To avoid your return being rejected, or if you require further clarification on this policy, please contact us at: [email protected]

Assistance

Email us at [email protected]